Refund policy

To complete a return, please return to the store or email us at info@austinsunshades.com to acquire a return authorization (RA) number.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. We only accept returns of unopened Sunshades sold products, including but not limited to our 3D printed products.

We offer store credit and exchanges on all other products and brands such as but not limited to Trulli, Helix, Brax, Viper, Compustar, SoundShield, Audiomobile, etc., also with a 14-day window.

To be eligible for a return, store credit, or exchange, your item must be in the same condition that you received it, or unused and in its original packaging.

You’ll also need the receipt or proof of purchase. Products that are returned damaged, used, or missing components may be subject to denial or partial refunds at our discretion. No exceptions.

Return address and shipping

Returns must be sent to:

12538 Research Blvd., Suite B
Austin, TX 78759

You MUST include “ATTN: Returns XXXXX” in the name, with “XXXXX” being your order number, so we can expedite your return. If this is not added, the return will be refused.

Customers are responsible for all return shipping costs. Items must be packaged securely.

Products damaged in transit due to improper packaging may be denied a refund, store credit, or exchange.

You can always contact us with any return questions at info@austinsunshades.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Photo evidence and a written description may be required before a resolution is issued.

All claims must be made within 3 days of delivery, or a call with the return details must be followed up with an email request no further than 7 days out.

Exceptions / nonreturnable items

Certain types of items cannot be returned for a refund, such as Trulli, Helix, Brax, SoundShield, Escort, Uniden, Radenso, ALP, etc.

These items are only eligible for store credit or exchange if the product is inspected and verified by us to be in perfect, resellable condition.

If any signs of use, installation, or damage are found, the return will be denied.

We cannot accept returns on clearance items, sale items, or gift cards.

This includes any products purchased with a promotional discount or coupon code. No exceptions.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please understand that it can take some time for your bank or credit card company to process and post the refund.

Refunds will only be issued to the original payment method. Store credit or exchange may be issued in cases where a full refund is not applicable.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@austinsunshades.com or call our store at (512) 249-8468.