Returns & Exchanges

Request authorization before sending an item back. Contact info@austinsunshades.com or visit our store to obtain a return authorization (RA) number.

Request a return within 14 days

You have 14 days after receiving your item to request an eligible return, exchange or store credit. Refund returns are limited to eligible unopened Sunshades products, including our 3D printed products. Contact us to confirm eligibility for your specific item.

Exchange or store credit only

All products outside the group eligible for refunds are eligible for exchange or store credit only, subject to inspection and the exclusions below. Trulli, Helix, Brax, Viper, Compustar, SoundShield, Audiomobile, Escort, Uniden, Radenso and ALP products are not eligible for refunds.

Items must be unused, uninstalled, in their original packaging and in perfect, resellable condition. A receipt or proof of purchase is required. Signs of use, installation or damage will result in denial for these excluded products. Returned items with damage or missing components may otherwise be denied or receive a partial refund at our discretion.

Items that cannot be returned

We do not accept returns on sale or clearance items, gift cards, or products purchased with a promotional discount or coupon code. Custom installed and wired electronics are generally not returnable. Product warranty coverage is separate; see our Warranty page.

Sending an authorized return

Send authorized returns to:

Austin Sunshades
ATTN: Returns [your order number]
12538 Research Blvd., Suite B
Austin, TX 78759

The “ATTN: Returns” line must include your order number or the return will be refused. Customers pay return shipping and must package items securely. Damage during shipping caused by improper packaging may result in denial of a refund, exchange or store credit.

Damaged, defective or incorrect items

Inspect your order on arrival and contact us immediately if it is defective, damaged or incorrect. Photos and a written description may be required. Claims must be made within 3 days of delivery. If you call with the details, follow up by email no later than 7 days after delivery.

Approved refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. Store credit or an exchange may apply where a full refund does not. If more than 15 business days have passed since approval, contact us.

Questions? Email info@austinsunshades.com or call (512) 249-8468.