Frequently Asked Questions

Review the product description, selected option and cart line items before paying. Your order covers the items and services explicitly listed; a product photo or recommended accessory does not add an item to your order.

The payment options displayed at checkout confirm which cards are currently accepted. If your preferred card is not offered, contact us before placing your order.

Check each item and quantity when the configuration opens in this store. Ask us to confirm vehicle fitment, required accessories and installation scope before purchase. Completing checkout does not reserve an installation appointment.

Contact us promptly with your order number and the requested change. We will check the order status and available options; a change or cancellation is not confirmed until we respond.

Enter your code at checkout and review the resulting total before paying. Eligibility depends on the offer. Products purchased with a promotional discount or coupon code are excluded from returns under our current Returns policy.

Shipping availability depends on the item and destination. Review the delivery options and charges shown at checkout. Contact us before buying if no suitable delivery option appears.

If pickup is offered at checkout, select it and wait for confirmation that your order is ready before traveling. For pickup questions, contact us at (512) 249-8468.

Use any estimate shown for your chosen delivery option and the updates provided with your order. Contact us before purchasing if you need an item by a particular date; we do not promise a delivery date from the product listing alone.

Inspect it on arrival and contact us immediately. Our policy requires claims within 3 days of delivery; if you report the details by phone, follow up by email no later than 7 days after delivery. Keep the packaging and provide photos and a description when requested. See Returns & Exchanges.

Installation is included only when the listing or written quote explicitly says so. Otherwise, contact us for labor, parts and scheduling for your vehicle. Buying equipment does not book an appointment.

Send your vehicle year, make, model, trim and relevant factory equipment, plus the exact product or part number. We can review the installation requirements before you purchase.

Review our Returns & Exchanges and Warranty pages before ordering. Return eligibility and manufacturer warranty coverage are separate; contact us for the terms that apply to your exact item.

Choose the views you need: front for the road ahead, rear for traffic behind you, and cabin for the interior. Check the exact camera configuration in the listing; channel count alone does not tell you where each camera points.

Check that the camera supports the parking features you want, then confirm a compatible power solution. A hardwire kit with appropriate battery protection or a supported battery pack may be needed. We can review the camera, vehicle and parking routine together.

Only items identified as included in the product description are included. Check the camera's supported memory card and power kit requirements before adding accessories.

Yes. Tell us your vehicle and whether you want front, rear, cabin or parking coverage. Ask for an installation quote and appointment separately unless your selected listing explicitly includes that work.

Do not assume accessories are universal. Match the exact camera model and generation to the accessory's supported models, connector and part number. Contact us if the listing does not confirm your combination.

Confirm compatibility with your camera and vehicle, including the parking mode power requirements. Tell us how long the vehicle is typically parked so we can review the power setup and installation scope.

Use the specifications for your exact camera system. Check supported camera modules, cable connections and lengths, or memory card capacity and requirements before ordering.

Portable detectors mount in the cabin. Custom systems use separately mounted components and concealed wiring, with fitment and installation planned for the vehicle. Confirm the product type and scope before ordering.

We can review compatible power hardware, mounting and cable routing for your detector and vehicle. A custom system may also require fabrication and additional components. Ask for a quote for your vehicle.

Sensors, mounts and power accessories may need other equipment to work. Check what is included and which products are compatible. Ask us to confirm that you have everything you need before buying.

Compatibility depends on the vehicle, factory audio package and the equipment being added. Send those details before ordering so we can review signal connections, channels, mounting and any required integration parts.

DSP equipment and professional tuning are separate unless the listing or written quote includes both. The processor needs to be configured for the speakers, amplifiers and vehicle; ask us to quote the installation and calibration together.

A standalone DSP processes the audio signal. A DSP amplifier combines processing and amplification. Check which type you are buying and how it fits the rest of your system.

Check the specific size, mounting requirements and supported equipment. A speaker grille or adapter is not a speaker, and a similar nominal size does not establish fitment.

Match the exact product model, vehicle application and part number in the listing. For mounts and fabricated parts, confirm the mounting location and dimensions before ordering.

Only the items and services explicitly listed are included. A mount, cable, control or adapter does not automatically include the device it supports or installation labor.

Contact us for current gift card availability and available amounts. When a digital gift card is offered in this store, choose the amount on its product page and review the delivery and redemption details before checkout.

A digital gift card is delivered by email after the gift card order is fulfilled. If the product page offers a recipient option, enter the recipient's details carefully. Keep the gift card email for the code and balance link.

Enter the code at this store's checkout. An unused balance remains available for a later purchase; if the order exceeds the balance, pay the difference with an available payment method.

Contact us before buying for a specific service or purchase at the shop so we can confirm how that gift card can be redeemed. A gift card does not reserve an appointment or establish an installation price.

Our current Returns policy excludes gift cards from returns. Review the gift card details before purchasing.

Check your spam folder, then contact us with the purchaser's email and order information so we can help locate the purchase. Do not post or share the gift card code publicly.

Visit the Austin Sunshades FAQ & Answer Center for the full service directory and detailed answers. Contact us to confirm the scope and price for your vehicle.

Call (512) 249-8468 or email info@austinsunshades.com. For an existing order, include your order number. For product advice, include your vehicle details and the product you are considering.